Customer satisfaction is important to us.

If you are not completely satisfied with your purchase, please review our returns policy below.

Returns

Customers may request a return for eligible items within 14 days of receiving the order.

Returned products must:

• Be unused
• Be in original condition
• Include original packaging
• Show no signs of damage or wear

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Earrings
• Personalised products
• Custom-made items

Refunds

Once the returned item has been received and inspected, eligible refunds will be processed to the original payment method where applicable.

Refund processing times may vary depending on the payment provider.

Return Shipping

Unless the item is faulty or incorrect, customers are responsible for return shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible with your order details and supporting photos if necessary.

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Jewellery Care

Proper care helps preserve the beauty and longevity of your jewellery.
General Care Recommendations

To keep your jewellery in excellent condition:

• Store pieces separately to avoid scratches
• Avoid direct contact with perfumes, lotions and chemicals
• Remove jewellery before swimming, showering or exercising
• Clean gently using a soft cloth

Storage

Jewellery should be stored in a dry, clean environment away from direct sunlight and humidity.

Cleaning

Use a soft polishing cloth to maintain shine and appearance.

Avoid harsh cleaning products or abrasive materials.

Additional Information

Delicate jewellery should be handled with care to avoid unnecessary damage.

If you require further assistance regarding jewellery care, please contact our team.