FAQ
Find answers to the most common questions about orders, payments, delivery, Click & Collect, returns
and customer support at Ofir Jewellery.
Do you deliver across the UK?
Yes. We deliver throughout the United Kingdom using trusted delivery partners including DPD and Royal Mail.
Do you offer Click & Collect?
Yes. Customers may collect their orders directly from our London store free of charge.
How long does delivery take?
Delivery times vary depending on the selected shipping method and destination.
Which payment methods do you accept?
We currently accept:
- Clearpay
- Bank Transfer
- Manual Payment
- Major Credit & Debit Cards
When will my order be processed?
Orders are typically processed within 1–2 business days after payment confirmation.
Can I return my order?
Eligible items may be returned within 14 days of receiving the order, subject to our Returns Policy.
Are earrings returnable?
For hygiene reasons, earrings may not be eligible for return unless faulty.
How can I contact Ofir Jewellery?
You may contact us through our website or visit our London store:
695 Seven Sisters Road
London, N15 5LA
United Kingdom
Is payment secure?
Yes. We use secure payment processing systems to help protect customer information and transactions.